Customer Service Representative

Arbuckle, CA
Full-time, Non-Exempt
Reports To: Customer Service Manager
Department: Customer Service

Job Summary:  Provide superior customer service.  Process and invoice orders; create and update spreadsheets for reporting purposes.  Provide price analysis and price sheets.  Create export documentation as needed.

Essential Functions:

  • Order Processing – entries and revisions
  • Processing of invoices, required documentation, claims and credits
  • Book containers
  • Production return coordination
  • Communication with customer, salesperson and department
  • Communication with freight forwarders and steamship
  • Railroad coordination
  • Shipping calendar – modified and updated daily
  • Create and update price lists
  • SAWT – Template analysis
  • Freight bill review and approval
  • Order, create and print labels
  • AES filing
  • Create sales reports and charts
  • Set up new items and bills of material
  • By-products coordination
  • Fumigation log – updated and sent out daily
  • Follows and encourages coworkers to understand and adhere to Cal/OSHA regulations and Sun Valley Policies to work safely and efficiently
  • Understands and adheres to HACCP/FSSC 22000 food safety standards
  • Follows Sun Valley’s Good Manufacturing Practices
  • All other duties as assigned

Supervisory Responsibility
This position has no supervisory responsibilities.

Competencies

  • Accuracy
  • Excellent oral & written communication
  • Problem solving
  • Ability to work under pressure
  • Moderately complex math skills

Travel:
No (or minimal) travel outside of the local area expected for this position

Required Education and Experience:
Associate degree from two-year college or technical school; six-months to one-year related experience/training; or combination of education and experience

Preferred Education and Experience:
Ability to speak fluent Japanese preferred

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Customer Service Representative Description and Analysis of Physical Demands